WELCOME TO SAFER GAMBLING AT ITV WIN GAMING
Gambling should always be enjoyable. We want you in control every time you play our casino and bingo games. This page gives you the tools, tips and support to help you manage your play safely and confidently.
1. Staying in Control
Most people who gamble do so for entertainment. However, for some individuals, gambling can become harmful. We encourage players to stay mindful of how much time and money they spend and to build healthy habits around play.
Safer gambling tips include:
If at any point gambling stops being enjoyable, consider using the tools and support options provided below.
2. Tracking Your Activity
Understanding your play patterns is an important part of staying in control. Your account includes several tools designed to help you monitor your behaviour over time.
Account History
Your Account History provides a full record of your deposits, withdrawals, and gaming activity. Reviewing this regularly can help you stay aware of your spending and identify changes in your behaviour.
Net Deposits
Your net deposit figure represents all deposits made into your account minus all withdrawals. Many players find this a useful way to understand their overall financial position across all gameplay.
If any of these figures cause concern, consider setting limits or taking a break.
3. Recognising Gambling Harm
Harmful gambling can develop gradually. Recognising early signs allows you to take action before problems grow.
You may be at risk if you experience:
If any of these signs feel familiar, consider using our Safer Gambling Tools or contacting one of the support organisations listed later on this page.
4. Setting Limits
Setting limits is one of the most effective ways to manage your play. Limits are available through the Safer Gambling Tools section of your account and can be adjusted at any time.
Net Deposit Limits
Net Deposit Limits put you in control of what you add to your account. You can set a daily, weekly or monthly limit. They are based on your total deposits minus any withdrawals.
These limits help ensure spending remains within your personal budget.
Loss Limits
Loss Limits restrict how much you can lose over a 24-hour, 7-day, or 30-day period.
Reality Checks
Reality Checks are timed reminders that show how long you have been playing. You can choose reminders every 15, 30, or 60 minutes.
When a Reality Check appears, gameplay pauses until you acknowledge it. This pause allows you to take stock and decide whether you wish to continue.
5. Time-Out
A Time-Out is a short break from gambling. It can help if you feel your play is becoming harder to control, or if you simply want to step back for a period.
You can choose a Time-Out of:
During a Time-Out:
Your account will reopen automatically when the chosen period ends.
If you feel you need a more substantial break, Self-Exclusion may be more appropriate.
6. Self-Exclusion
Self-Exclusion is designed for individuals who need a long-term break from gambling. You can exclude yourself for:
Once activated, Self-Exclusion cannot be undone until the full period has passed.
During Self-Exclusion:
After the Self-Exclusion period ends:
Multi-Operator Self-Exclusion
For wider protection, we recommend registering with:
8. Support Organisations
Support is available whether you are worried about your own gambling or concerned about someone else.
Provides free, confidential advice and emotional support.
National Gambling Helpline: 0808 8020 133
Live chat, WhatsApp, Messenger, online forums, and group chatrooms are also available.
Offers treatment options, educational resources, and guidance for safer gambling.
TalkBanStop
A partnership combining:
Runs peer-support meetings in person and online, offering a space to discuss gambling experiences confidentially.
Help is available 24/7, free of charge.
9. Preventing Underage Gambling
Gambling under the age of 18 is strictly prohibited. The Operator uses robust age-verification processes to prevent minors from accessing gambling services.
Our measures include:
Parental Controls
Parents and guardians can use the following tools to block gambling sites:
Additional steps:
10. Understanding Casino & Bingo Games
Knowing how games work helps you make informed decisions.
Slots
Each spin is determined by a Random Number Generator (RNG), ensuring the outcome is random and independent of previous results. No action can influence the result of a spin.
Blackjack
Although the game involves decision-making, the outcome ultimately depends on chance. House rules and game information are available within each game.
Roulette
Every spin is independent. The ball’s landing position is random and unaffected by previous outcomes.
Bingo
Numbers are drawn randomly, and every player has an equal chance of winning based on the tickets they hold.
RNG Fairness
All games use certified RNG software that undergoes regular testing to ensure fairness.
Return to Player (RTP)
RTP reflects the long-term average percentage of stakes a game returns to players. It is not a guarantee of what will happen in any session, nor does it predict individual outcomes.